Terms and conditions

The service

Standup English helps software developers practice workplace English through guided conversations, voice transcription, pronunciation assessment when available, a technical dictionary and feedback. AI-generated content and speech scores can be inaccurate. The service does not certify language proficiency or guarantee a job outcome.

Accounts and acceptable use

Keep your sign-in credentials private and provide a working email address. Use the service for your own practice. Do not share accounts, automate registrations, bypass quotas, interfere with the service, or submit passwords, private code or another person's confidential information. We may restrict access when needed to protect users or the service, and will review mistakes reported through support.

Free access

A new account can complete up to three practices during its first seven days, at most one per day, and use three contextual translations in total. Unused allowances expire after seven days and do not renew. After that period you can still access your account and existing history, subject to the features available without a paid plan.

Paid plans and limits

Plus costs MXN 699 per month or MXN 7,549 per year. It includes up to 45 practices, 300 transcription minutes and 50 pronunciation-assessment minutes per monthly allowance, with at most five practices a day. Pro costs MXN 1,299 per month or MXN 14,029 per year. It includes up to 90 practices, 1,200 transcription minutes and 100 pronunciation-assessment minutes per monthly allowance, with at most ten practices a day. Other features and per-answer limits are described on the plan cards. The full monthly allowance renews at the start of each paid monthly period, including during an annual subscription; unused allowances do not carry over.

Billing and renewal

Plus and Pro are subscriptions that renew automatically each month or year, according to the option you choose. An annual subscription is charged in advance for the full year. Before confirming payment, Stripe Checkout displays the total amount, taxes or additional charges if any, payment method and billing interval. A subscription begins only after payment is confirmed. The renewal date and subscription status are available in your account and the Stripe customer portal.

You will receive advance notice of an automatic renewal as required by applicable law. We will not change the price of an active subscription without informing you before the new price takes effect and giving you a way to cancel.

Cancellation, failed payments and refunds

You can cancel without penalty at any time from Manage subscription in your account through the Stripe customer portal. Cancellation stops the next renewal immediately; paid benefits continue until the end of the period already paid. You can see that date in your account. Cancellation does not delete your account or history. If a payment fails, paid benefits may be suspended until payment is resolved. Plan changes, when available, may involve a prorated charge or credit shown before confirmation.

Cancellation does not automatically refund a period already charged. If you believe there was an incorrect charge, a duplicate payment or a service failure, contact us using the address below so we can review it and issue any refund required by applicable law. This does not limit your statutory consumer rights.

Your content

You keep rights to the answers you provide. You authorize us to process them only as needed to deliver practice, transcription, feedback and your history, as described in the privacy notice. Do not upload content you lack permission to use. You may request deletion of your account data through the contact channel below.

Availability and changes

We work to keep the service available, but technical incidents or provider outages may interrupt it. We may improve features and plan limits; material changes affecting a paid subscription will be communicated before they take effect, in accordance with applicable law. Nothing in these terms limits consumer rights that cannot legally be waived.

Questions and changes to these terms

Questions can be sent to the contact address below. The current version and its update date will remain available on this page. Mexican law applies where relevant, without limiting mandatory protections in a user's place of residence.

Contact

Service: Standup English.

For support, clarifications and complaints, write to: contacto@standup-english.com.